TERMS AND CONDITIONS OF SALE

1. ABOUT THESE TERMS

1.1 Who We Are

These terms and conditions govern the purchase of used electric vehicles from Electrify Motors Ltd, a company registered in England & Wales with Company No. 16752589 ("we", "us", "our") through our website.

1.2 Acceptance Of Terms

By purchasing a vehicle from us, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer under English law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

1.3 Our Commitment to You

We aim to make buying a used EV simple, transparent and risk-free. If you have any questions about these terms, please contact us before completing your purchase.

2. DELIVERY

2.1 Free Local Delivery

We offer free home delivery within a 50-mile radius of our premises as a promotional offer. This is calculated at our discretion using standard route planning.

2.2 Delivery Beyond 50 Miles

For deliveries beyond 50 miles, we can arrange delivery at a charge to be agreed before purchase. Delivery charges will be clearly shown on your invoice.

2.3 Important Note

Our free delivery promotion may be withdrawn at any time for future purchases, but any completed transaction showing free or discounted delivery will always be honoured.

2.4 No Liability for Timing

We accept no responsibility whatsoever for any losses arising from delivery timing, including but not limited to travel costs, accommodation, lost earnings, or any other consequential loss. Delivery dates are estimates only.

3. YOUR 14-DAY SATISFACTION GUARANTEE

3.1 Peace of Mind Purchase

We want you to be completely satisfied with your vehicle. For sales concluded remotely, per Distance Sales Regulations (DSR), you have 14 days from delivery to decide if it's right for you. For sales concluded on business premises or otherwise in-person, DSR and the 14-day guarantee as detailed here do not apply; notwithstanding, in all cases we'll do our utmost to reach a mutually satisfactory outcome if you're not happy with your purchase.

3.2 Evaluation Period

During these 14 days, you may drive up to 100 miles to properly evaluate the vehicle. This is your opportunity to ensure it meets your needs.

3.3 How to Return

Simply contact us within 14 days of delivery if you wish to return the vehicle. You don't need to provide a reason.

3.4 Return Conditions

• The vehicle must be returned in materially the same condition as delivered
• Any mileage over 100 miles (including return journey miles) will be charged at £1 per mile to reflect diminished value
• Deductions may be made from your refund for wear & tear beyond that reasonably expected from careful evaluation use during the permitted period
• Return transportation costs are at your expense

3.5 Collection Arrangements

You may either:

• Return the vehicle to our premises yourself at your cost, or
• Arrange collection at your own expense, or
• We can arrange collection at the same cost as the original delivery charge (excluding any promotional discounts applied)

3.6 Refund Process

Your refund will be processed within 14 days of the vehicle's safe return and inspection. If we collect the vehicle at your request, we will charge our reasonable direct cost of collection. Any delivery charges you paid on the original purchase are non-refundable.

4. YOUR 30-DAY RIGHT TO REJECT

4.1 Statutory Rights

Under the Consumer Rights Act 2015, you have the right to reject a vehicle within 30 days if it has serious defects affecting:

• Satisfactory quality
• Fitness for purpose
• Accuracy of description

4.2 What Constitutes a Serious Defect

This applies to major faults that make the vehicle significantly different from what you could reasonably expect. Minor issues common in used vehicles don't qualify.

4.3 Contact Us First

We encourage you to contact us immediately if you discover any serious issues. This allows us to attempt a remedy and pauses the 30-day period while we work on a solution. Your rights remain fully protected if we cannot resolve the issue.

4.4 Recovery and Transportation

Where you validly exercise your short-term right to reject under the Consumer Rights Act 2015, we will bear the reasonable cost of collecting the vehicle or reimburse your reasonable costs of returning it to us.

For other returns, repairs, or warranty claims not involving rejection for a qualifying defect, you are responsible for vehicle transportation costs, except where:

• The defect renders the vehicle unsafe or legally undriveable
• We have accepted liability for a serious defect that prevents normal use
• We otherwise agree in writing

5. OUR 6-MONTH WARRANTY

5.1 Peace of Mind Coverage

We guarantee our vehicles against major mechanical faults for 6 months from purchase. This exceeds typical industry standards and demonstrates our confidence in our vehicles.

5.2 Reasonable Expectations

All our vehicles are pre-owned. Minor faults commensurate with age and mileage are normal and not covered. We prepare all vehicles to high standards but cannot guarantee perfection.

5.3 Manufacturer's Warranty First

Your statutory rights under the Consumer Rights Act 2015 apply regardless of any manufacturer's warranty and are not conditional on you making a claim elsewhere. However, for claims under our 6-month commercial warranty (as distinct from your statutory rights), you must first claim under any applicable manufacturer's warranty, including EV battery warranties, where the fault would be covered. This helps us manage costs and often provides you with faster resolution through manufacturer networks.

5.4 What's NOT Covered

• Accident damage or negligence
• Poor maintenance or misuse
• Consumables (tyres, brake pads, wiper blades, 12V batteries, bulbs, etc.)
• Software issues (these must be addressed with the manufacturer)
• Cosmetic wear and tear
• Recovery, towing, or transportation costs
• Any consequential or indirect losses whatsoever

5.5 How to Claim

Contact us immediately if you experience a fault you believe is covered. We will arrange repairs at an independent VAT-registered workshop of our choosing. Unless the vehicle is undriveable or unsafe, you must deliver it to the workshop at your cost.

Repairs must be pre-authorised by us in writing where reasonably practicable. Repairs carried out without our prior authorisation may not be covered under this warranty, except where emergency repair was reasonably necessary and you notified us as soon as practicable.

This section applies to our commercial warranty. It does not limit your separate statutory rights under the Consumer Rights Act 2015.

5.6 Warranty Remedy

Our liability under this warranty is strictly limited to the repair or replacement of defective parts ONLY. We are not liable for any other costs, losses, or expenses whatsoever.

5.7 This Warranty Does Not Affect Your Statutory Rights

You retain all rights under the Consumer Rights Act 2015, which cannot be excluded or limited.

6. LIMITATION OF LIABILITY & EXCLUSIONS

6.1 Our Responsibility

We are responsible only for direct losses that are a foreseeable result of our breach of these terms, subject to the exclusions below.

6.2 Exclusion of Consequential Losses

To the fullest extent permitted by law, we exclude liability for consequential, indirect, or economic losses, including but not limited to:

• Alternative transport costs (hire cars, taxis, public transport)
• Accommodation, travel, or subsistence expenses
• Loss of earnings, profit, or revenue
• Loss of use or enjoyment
• Missed appointments or opportunities
• Any other indirect or economic loss

This exclusion does not apply to losses arising from our breach of your statutory rights under the Consumer Rights Act 2015, where such losses were reasonably foreseeable at the time of purchase.

6.3 RECOVERY & BREAKDOWN COSTS EXCLUDED

Unless Section 4.4 applies (valid statutory rejection), you are responsible for:

• Breakdown and recovery costs
• Transportation to any repair facility
• Roadside assistance costs

We do not provide breakdown cover and recommend you maintain appropriate insurance. Where you have a valid claim under your statutory rights and the vehicle cannot be safely driven, we will reimburse reasonable recovery costs.

6.4 Maximum Liability

Our total aggregate liability to you for any and all claims shall never exceed the purchase price paid for the vehicle.

6.5 What We Cannot Exclude

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot be excluded under English law

6.6 Your Obligations

By purchasing from us, you agree:

• To maintain appropriate breakdown and recovery insurance
• To accept full responsibility for all recovery costs
• To take reasonable steps to mitigate any losses

6.7 Statutory Rights Unaffected

Nothing in Sections 6.1 to 6.6 excludes or limits any liability we have under the Consumer Rights Act 2015 for goods that do not conform to contract, or any other liability that cannot lawfully be excluded.

7. DISPUTE RESOLUTION

7.1 Working Together

If any dispute arises, we commit to working with you to find a fair solution.

7.2 Independent Resolution

Before pursuing legal action, we encourage both parties to attempt resolution through independent mediation or alternative dispute resolution, which can be faster and less costly. However, nothing in this section restricts your right to commence court proceedings at any time.

8. GENERAL TERMS

8.1 Jurisdiction

These terms are governed by English law.

8.2 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be severed and the remainder of these terms shall continue in full force and effect.

8.3 Changes to These Terms

We may update these terms from time to time. The terms applicable to your purchase are those in effect at the time of sale.

8.4 Entire Agreement

These terms constitute the entire agreement between us and supersede any prior representations or agreements.

8.5 No Waiver

Our failure to enforce any provision of these terms shall not constitute a waiver of that or any other provision.